Reserva.

Terms of Service

The agreement governing your use of Reserva — for business clients who engage our managed service, and for customers who interact with a Reserva-powered assistant.

Acceptance of Terms

By engaging Reserva as a business client, by interacting with a Reserva-powered Facebook Messenger assistant, by responding to a Reserva-dispatched SMS or email, or by visiting reservaph.com, you agree to these Terms of Service. If you do not agree, please discontinue use of the service.

These Terms form a binding agreement between you and Reserva, a sole proprietorship registered with the Philippine Department of Trade and Industry and the Bureau of Internal Revenue, operating in the Republic of the Philippines.

Description of Service

Reserva is a managed AI booking and notification assistant. We configure, deploy, and maintain automated assistants that handle customer inquiries, appointment and booking workflows, scheduled reminders, and multi-channel notifications on behalf of our business clients.

The service is delivered through the following channels and functions:

• AI-powered customer inquiry handling through Facebook Messenger, SMS, and email
• Real-time availability checks and appointment or booking workflows
• Automated follow-up reminders for bookings, appointments, payments, and events
• Event broadcast, RSVP collection, and attendee coordination for event organizer clients
• An administrative dashboard for business clients to view bookings, messages, and status
• Ongoing configuration, monitoring, prompt tuning, and support performed by the Reserva team

Eligibility

To engage Reserva as a business client, you must:

• Be at least 18 years of age
• Be lawfully authorized to enter into agreements on behalf of the business you represent
• Operate a business registered with the appropriate Philippine authorities
• Hold administrative access to the Facebook Page or other channels you wish to connect
• Not operate a business in an excluded category (see Section 5)

Client Obligations

By engaging Reserva, the business client agrees to:

• Provide accurate business information, service descriptions, pricing, and policy data for system configuration
• Sign all required legal documents before any data exchange begins: Mutual Non-Disclosure Agreement, Data Sharing Agreement, Service Agreement, and Privacy Notice Template
• Maintain valid administrative access to the connected Facebook Page and other integrated channels throughout the engagement
• Pay all setup fees and monthly retainers in accordance with the agreed pricing tier, on the schedule set out in the Service Agreement
• Display the Reserva-provided privacy notice to customers at first contact, as required for Data Privacy Act consent capture
• Honor bookings and appointments created through the Reserva system in accordance with the business's own stated terms
• Refrain from using Reserva to send unsolicited bulk marketing, spam, or any communication that violates Meta Platform policies, NTC regulations, or the Data Privacy Act of 2012
• Notify Reserva promptly of any data subject request, complaint, or security incident received from customers
• Keep their knowledge base, pricing, availability, and policy information accurate and current

Excluded Use Cases

The following use cases are outside the scope of Reserva's service. Engagements that fall into these categories will be declined at onboarding or terminated if discovered after onboarding:

• Healthcare and clinical records. Any business that processes patient health data — including medical clinics, dental clinics, hospitals, and similar providers — is outside our current scope due to the elevated privacy requirements applicable to sensitive personal information under the Data Privacy Act.
• Payment processing. Reserva does not collect, route, hold, or settle customer payments.
• Ticket sales and transaction processing. For event organizer clients, Reserva handles communication, RSVP, and check-in only — not ticket sales or revenue collection.
• Voice or phone-based booking. Reserva operates through text-based channels (Messenger, SMS, email) only.
• Real-time third-party inventory synchronization. Integration with external booking platforms or OTAs is not included in the standard service.
• Unlawful or policy-violating activities. Any use that violates Philippine law, NPC regulations, NTC regulations, or Meta Platform Terms is strictly prohibited and grounds for immediate termination.

End User Conduct

If you are an end user — a customer or contact interacting with a business that uses Reserva — these Terms apply to your use as well, alongside the terms of the business you are engaging with.

You agree to:

• Provide accurate information when making a booking, appointment, or RSVP
• Refrain from abusing the AI assistant through automated tools, scraping, or deliberate harassment
• Refrain from attempting to use one-time action links (confirmation or RSVP links) that were not issued to you
• Honor confirmed bookings or appointments, or cancel through the channels the business provides

You may opt out of SMS communications at any time by replying STOP to any Reserva-dispatched message. Opt-outs are processed within 24 hours.

AI-Generated Content & Limitations

Reserva uses large language models to interpret customer messages and generate responses. Business-critical data — availability, pricing, appointment details, RSVP status — is retrieved from a structured database through defined tool functions, not freely generated by the AI. This architecture is designed to minimize the risk of incorrect data being presented to customers.

Business clients acknowledge that:

• AI responses are generated from the knowledge base, system configuration, and tool functions set up during onboarding
• Reserva monitors AI confidence and triggers human escalation when confidence falls below acceptable thresholds, but cannot guarantee that every response is free of error under all circumstances
• Final responsibility for honoring confirmed bookings, fulfilling stated pricing, and meeting customer expectations rests with the business client
• Reserva will work in good faith to investigate and correct any misconfiguration, knowledge base error, or AI behavior issue brought to its attention

Service Availability

Reserva targets a monthly uptime of 99.5%, excluding planned maintenance windows. Service status is published at status.reserva.ph. Planned maintenance is announced at least 48 hours in advance via email and the status page.

Service may be temporarily unavailable due to scheduled maintenance, emergency security patches, outages at upstream providers (Meta, Anthropic, Semaphore, Railway, MongoDB Atlas), or events outside Reserva's reasonable control. Specific SLA remedies, if any, are defined in each client's individual Service Agreement.

Fees and Payment

Standard Pricing

Tier	Setup Fee	Monthly Retainer
Starter	₱20,000	₱5,000 / month
Growth	₱20,000	₱7,500 / month
Pro	₱20,000	₱12,000 / month

Pilot pricing for the initial client cohort differs from the above and is documented in those clients' individual Service Agreements. Add-on services — including additional SMS volume, additional AI conversation capacity, extra event broadcasts, and custom integrations — are priced per the schedule in effect at the time of order.

Payment Terms

• Setup fee is due in full before configuration work begins
• Monthly retainer is billed in advance, due on the 1st of each billing month
• Annual prepay receives a 2-month discount when the full annual fee is paid upfront
• Accepted methods: GCash for Business, Maya Business, BPI Online, InstaPay, or bank transfer
• Official Receipts are issued for all payments in compliance with BIR requirements

Late Payment

If a monthly retainer is not received within 7 days of the due date, Reserva may automatically pause the service. The assistant will be disabled and incoming messages will not be processed until payment is received and cleared. This clause is also reflected in each client's Service Agreement.

Refunds

Setup fees are non-refundable once configuration work has commenced. Monthly retainers are non-refundable for the current billing period. Cancellation takes effect at the end of the current paid month. Annual prepayments may be refunded on a pro-rata basis for unused whole months, less a reasonable administrative fee, at Reserva's discretion.

Intellectual Property

All software, source code, AI prompts, system templates, dashboards, and operational documentation developed by Reserva remain the exclusive property of Reserva. Clients receive a non-exclusive, non-transferable, revocable license to access and use the service for the duration of their active engagement only.

Client-supplied content — business name, logo, photographs, rate sheets, service descriptions, FAQ content, and attendee data — remains the property of the client. By providing this content, the client grants Reserva a limited, purpose-restricted license to use it solely for operating the service on the client's behalf.

Reserva may use aggregated, anonymized, non-identifying performance data to improve the service. Identifiable client information is never used for this purpose without explicit prior written consent.

Confidentiality

Both parties agree to keep confidential any non-public information disclosed in the course of the engagement. Confidentiality obligations are formalized in a mutual Non-Disclosure Agreement signed at onboarding and survive termination for a period of three years.

Data Protection

Reserva's data handling practices are governed by our Privacy Policy and the Data Sharing Agreement executed by each business client at onboarding. Both documents are incorporated into these Terms by reference.

Disclaimers

The service is provided "as is" and "as available". To the maximum extent permitted by Philippine law, Reserva disclaims all warranties, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Reserva does not warrant that the service will be uninterrupted, completely error-free, or secure against all possible threats.

Limitation of Liability

To the maximum extent permitted by Philippine law: Reserva's total aggregate liability arising from or related to the service shall not exceed the total fees paid by the client to Reserva in the three months immediately preceding the event giving rise to the claim. Reserva shall not be liable for indirect, incidental, special, consequential, or punitive damages — including lost profits, lost revenue, or loss of data — even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot lawfully be excluded, including liability for gross negligence, wilful misconduct, or breach of the Data Privacy Act.

Force Majeure

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including natural disasters, typhoons, pandemic disruptions, acts of government, war, civil unrest, internet or telecommunications outages, power failures, or actions of upstream platform providers.

Suspension and Termination

Termination by the Client

A client may terminate the engagement by providing 30 days written notice to . Termination takes effect at the end of the next paid billing month.

Termination by Reserva

Reserva may suspend or terminate service with notice if the client: fails to pay fees within 30 days of the due date; materially breaches these Terms or the Service Agreement; uses the service in a way that violates law or platform policies; or engages in conduct that creates legal or reputational risk for Reserva or other clients. Reserva may also terminate any engagement on 60 days written notice for any business reason, including discontinuation of a vertical or winding down of the service.

Effect of Termination

Upon termination: client data is exported in JSON and CSV format within 7 business days; all active data is deleted from Reserva systems within 30 days; Page access is revoked and webhook subscriptions deregistered; written confirmation of deletion is sent to the client; and any outstanding fees become immediately due and payable.

Modifications to These Terms

Reserva may update these Terms from time to time. Material changes will be communicated by updating the Effective Date on this page and notifying business clients by email at least 30 days before changes take effect. Continued use of the service after the effective date of changes constitutes acceptance of the updated Terms.

Governing Law and Disputes

These Terms are governed by the laws of the Republic of the Philippines. Any dispute shall first be addressed through good-faith negotiation. If unresolved within 60 days, either party may submit the matter to the courts of competent jurisdiction in the Philippines.

Miscellaneous

• Entire agreement. These Terms, the Privacy Policy, the Service Agreement, the Data Sharing Agreement, and the Non-Disclosure Agreement together constitute the complete agreement between the parties regarding the service.
• Severability. If any provision is found unenforceable, the remaining provisions remain in full force.
• No waiver. A failure to enforce any provision is not a waiver of the right to enforce it subsequently.
• Assignment. Clients may not assign their rights under these Terms without Reserva's prior written consent. Reserva may assign these Terms in connection with a business reorganization or transfer.

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